IVR Telephone Payments
What is IVR?
Interactive voice response, or IVR, is a computerised system that allows the telephone caller to interface with an automated computer system.
IVR and Bill Payments
allpay.net's automated telephone payment system uses IVR technology to offer bill payers the facility to make their payments, including rent or council tax, by telephone 24 hours a day, 7 days a week.
The system has secure and authorised payment processing at its core and comes with the added reassurance of automatic connection to a customer service representative if unsuccessful.
Two IVR lines are available at allpay.net upon which clients' customers can make a payment: the first IVR option allows payments via debit or credit card, while the second option only permits the use of debit cards to satisfy requirements from billing organisations that prefer not to accept "debt from debt".
Some Features and Benefits
- Provides the facility to make payments 24 hours a day, 7 days a week
- Fully automated
- Can help reduce administration costs
- Automatic connection to a customer service representative if unsuccessful
- May help meet e-Government targets for payment accessibility
Working in complete harmony with allpay.net's other payment methods, organisations offering allpay.net's IVR telephone payment system benefit from having all transactional data made available the next working day over allpay's secure Internet based communication portal WebconnecT.
There is no set-up fee for organisations that wish to offer IVR telephone payment system to their customers and they simply pay for what is processed.
With no development nor hardware costs IVR is easy to use, highly convenient and cost-effective.
