Client Support
It matters to allpay.net that our clients and their customers are happy.
With 750 clients and 1,700 schemes now in operation, this might seem like no easy task but, at allpay.net, we aim to be proactive in our approach to customer service.
With a team of eight field-based representatives covering the whole of the UK and further teams of Sales Advisors and Customer Service Executives available on the telephone at any time, we pride ourselves on building and maintaining close, friendly relationships with our clients and potential client-base.
The results of a recent customer satisfaction survey revealed that 99% of our clients say they would recommend allpay.net to other organisations but don't take our word for it:
"Using the allpay.net payment network has been an unqualified success and has exceeded all expectations. Our customers have completely embraced this new method of rent payment. So much so that it has been possible to completely revise Rent Collection, and review other aspects of the Housing Service.
allpay.net is a market leader in this form of payment transfer. Their professionalism and attention to detail was excellent and we have not been disappointed with our choice of contractor. They have been fully customer-focussed and appreciative of our needs and requirements. We look forward to a long and productive relationship together."
Graham Sims
Head of Service, Housing Management, Neighbourhood & Services, Bristol City Council
"We recently issued our 55,000 tenants with swipecards for rent payments and chose allpay.net as the provider because of the wide network of payment outlets. The allpay.net staff were very supportive and implementation went smoothly, resulting in us hitting our target "go live" date.
allpay.net responded positively to our request to have WebconnecT operational by our "go live" date and worked with us to achieve this.
It is early days yet but up until now we have been impressed with both the implementation process and the ongoing services provided by allpay.net and we hope to work with them in the future looking at introducing innovative payment solutions."
Beverly Mulloony
Rents Recovery Manager, Sheffield Homes (Almo of Sheffield City Council)
"We are very pleased with the quality of service provided by allpay.net and the Association is currently working with them to extend the range of payment options that we can offer to tenants - to include Internet, telephone, debit card and credit card payments and barcoding. We have always found allpay.net to be committed to customer service and are impressed by their pursuit of innovative services for the benefit of their housing sector customers."
Denise McEnery
Customer Services Manager, Acton Housing Association
"In January 2004 we decided to use allpay.net to provide a more convenient way for our members to make payments to the Credit Union. By using allpay.net members can make payments at local pay points during the course of their day to day business. The take-up from our members has been excellent, exceeding our expectations by far. Members find allpay.net safe, easy and convenient. We have found that our members tend to make ad hoc additional payments and it has reduced the number of debtors we had because of the anonymity of using a card. We would certainly recommend allpay.net."
Sheryl Godwin
Marketing Officer, Cardiff Credit Union
